PERSONAL DATA PROTECTION AND PROCESSING INFORMATION TEXT

This Personal Data Protection and Processing Information Text ("Information Text") has been prepared by CANZER KUYUMCULUK TICARET SANAYİ LİMİTED ŞİRKETİ ("Company") as the "Data Controller" within the scope of the Personal Data Protection Law ("Law") and the Communiqué on the Implementation of the Obligation to Inform ("Communiqué").

Commercial Title: CANZER KUYUMCULUK TICARET SANAYİ LİMİTED ŞİRKETİ MERSIS No: 0201071111300001

Address: Sinan Atatürk cad, 1251. Sk. No 5, 07100 Muratpaşa/Antalya, Turkey Phone: +90 533 404 79 09 E-Mail: Canzer.gold@gmail.com

Your email address will not be disclosed or used for any purpose and to any recipient under any circumstances, and will be used for promotional and informational purposes related to canzerjewellery.com at certain times.

The personal information you provide to us will not be shared with other customers, individuals or legal entities without your consent.

CANZER Jewellery & Atelier does not store your credit card information in any way and will never ask you for such information. This information will only be used on the payment page to obtain payment approval from the bank. Credit card information will be transmitted to the relevant banks with double connections under high security conditions.

CANZER Jewellery & Atelier undertakes to fully comply with the provisions of the "Consumer Protection Law" numbered 6502.

​

PURPOSES OF PROCESSING PERSONAL DATA

Your Personal Data may be processed for the following purposes:

• To provide our products and services: This includes using your personal data to process orders, deliver products, and provide customer support.

• To promote, diversify and develop our products and services: This includes using your personal data to send you marketing communications, conduct market research, and develop new products and services.

• To provide after-sales support services: This includes using your personal data to troubleshoot problems, provide warranty service, and handle returns and exchanges.

• To communicate with you about the products and services you have received/will receive: This includes sending you order confirmations, shipping notifications, and product updates.

• To carry out membership transactions and to enable you to benefit from membership rights: This includes using your personal data to verify your identity, process your membership application, and manage your membership account.

• To answer questions related to customer records: This includes using your personal data to research and respond to your inquiries about your orders, accounts, and other customer service matters.

• To carry out new product studies: This includes using your personal data to gather feedback on new products and services.

• To offer customers the possibility of resale of products: This includes using your personal data to process buyback requests and issue refunds.

• To ensure a certain quality standard: This includes using your personal data to monitor product quality and customer satisfaction.

• To fulfill our obligations under the contracts we have entered into with you: This includes using your personal data to enforce the terms of our contracts and provide you with the services you have agreed to.

• To carry out marketing analysis studies: This includes using your personal data to analyze customer behavior and preferences.

• To carry out studies, advertisements and presentations aimed at your specific preferences and interests: This includes using your personal data to send you targeted marketing communications and to personalize your online experience.

• To create invoice and accounting records: This includes using your personal data to comply with our accounting and tax obligations.

• To carry out the loyalty processes of products and services: This includes using your personal data to track your purchase history and reward you for your loyalty.

• To carry out customer relationship management processes: This includes using your personal data to build and maintain relationships with our customers.

• To carry out customer satisfaction activities: This includes using your personal data to solicit feedback from our customers and improve our products and services.

• To follow up and evaluate your requests, suggestions and complaints: This includes using your personal data to investigate and resolve your issues.

• To carry out advertising-promotion-promotion processes: This includes using your personal data to send you marketing communications about our products and services.

• To improve the user experience on our website: This includes using your personal data to personalize your website experience and make it easier for you to find the information you need.

• To carry out electronic and other commercial-social communications for membership applications to be made with your consent: This includes using your personal data to send you marketing communications and other information about our products and services.

• To carry out analysis and company internal reporting activities: This includes using your personal data to generate reports on our business performance.

• To ensure transaction security: This includes using your personal data to protect against fraud and other security threats.

• To fulfill our legal and statutory obligations: This includes using your personal data to comply with laws and regulations.

​

METHODS OF COLLECTING YOUR PERSONAL DATA

Your Personal Data may be collected by our Company or by real or legal persons processing data on behalf of our Company, in a manner including but not limited to the following, verbally, in writing or electronically:

• Membership forms you fill out electronically or physically: This includes information such as your name, address, email address, and phone number.

• Social networks that allow you to log in during membership or registration on our website: This includes information such as your social media profile information and interests.

• Contact forms you fill out on our website or third-party websites to contact us: This includes information such as your name, email address, and message.

• Online shopping applications: This includes information such as your name, address, payment information, and order history.

• Cookies (cookies) used to identify you: This includes information such as your browsing history and interests.

• Our mobile applications: This includes information such as your device type, operating system, and app usage data.

• Various contracts you have signed with our Company: This includes information such as your name, address, contact information, and contract terms.

• Electronic mails, faxes and letters you have sent to our Company: This includes information such as your name, email address, message, and attachments.

• Third-party companies that process data on behalf of our Company or support our membership program at any stage of the process: This includes information such as your name, address, contact information, and order history.

• Our employees, customer service channels, including digital marketing and call center: This includes information such as your name, address, contact information, and order history.

• Social media channels: This includes information such as your social media profile information and interests.

• Use of Google etc. search engines: This includes information such as your search queries and browsing history.

• Market research companies and companies and programs that measure customer satisfaction: This includes information such as your name, address, contact information, and feedback.

• Membership agreements and other agreements, campaigns, applications, forms, offers: This includes information such as your name, address, contact information, and purchase history.

• Our dealers, our franchises and other sales network in the future: This includes information such as your name, address, contact information, and purchase history.

​

TRANSFER OF YOUR PERSONAL DATA

Your Personal Data may be shared with our Group Companies within the scope of the purposes mentioned above, in accordance with the PDPL and the legislation in force, as well as with the following persons, but not limited to:

• Our business partners, business connections, assistants, dealers and subcontractors in accordance with the purpose of the service we provide: This includes information such as your name, address, contact information, and order history.

• Regulatory, supervisory bodies: This includes information such as your name, address, contact information, and order history.

• Servers located in Turkey or abroad and companies providing server support due to the information technologies we use: This includes information such as your IP address, browsing history, and device information.

• Companies that process data on behalf of our Company, measure customer satisfaction, provide profiling support, and provide support in areas where personal data needs to be processed, primarily in the fields of sales and marketing, such as SMS, mailing, and archiving: This includes information such as your name, address, contact information, and purchase history.

​

YOUR RIGHTS AS A PERSONAL DATA SUBJECT UNDER ARTICLE 11 OF THE PDPL:

• The right to learn whether your personal data has been processed: You have the right to know whether your personal data has been processed by our Company.

• The right to request information if your personal data has been processed: If your personal data has been processed, you have the right to request information about the processing of your personal data. This includes information such as the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients of your personal data, and the retention period of your personal data.

• The right to learn the purpose of processing your personal data and whether it is used in accordance with that purpose: You have the right to learn the purpose of the processing of your personal data and whether it is used in accordance with that purpose.

• The right to know the third parties to whom personal data is transferred domestically or abroad: You have the right to know the third parties to whom your personal data is transferred domestically or abroad.

• The right to request the correction of incomplete or inaccurate personal data: You have the right to request the correction of incomplete or inaccurate personal data.

• The right to request the deletion or destruction of your personal data within the framework of the principles of purpose, period and legitimacy: You have the right to request the deletion or destruction of your personal data within the framework of the principles of purpose, period and legitimacy.

• The right to request that third parties to whom personal data has been transferred be informed of the correction, deletion or destruction of personal data: You have the right to request that third parties to whom personal data has been transferred be informed of the correction, deletion or destruction of personal data.

• The right to object to the emergence of a result against you in case of the analysis of personal data exclusively by automatic systems: You have the right to object to the emergence of a result against you in case of the analysis of personal data exclusively by automatic systems.

• The right to demand compensation for the damage you have suffered due to the unlawful processing of personal data: You have the right to demand compensation for the damage you have suffered due to the unlawful processing of personal data.

HOW TO EXERCISE YOUR RIGHTS:

In accordance with Article 13(1) of the PDPL, you can exercise your rights listed above by submitting your request in writing to our Company's electronic mail address. You can submit your request in person, through a notary public, or by signing it with a "secure electronic signature" as defined in the Electronic Signature Law No. 5070.

​

EXPLICIT CONSENT

As CANZER Jewellery & Atelier, we would like to obtain your communication permission to inform you about our opportunities and campaigns that we believe will be of interest to you via e-mail, SMS and similar electronic communication tools.

I have read and understood the information above and expressly consent to the processing of my personal data, including my communication information that I have shared in the past and/or will share in the future, by CANZER Jewellery & Atelier within the scope of the PDPL and the Law on the Regulation of Electronic Commerce for the purpose of providing advertising, campaigns, advantages, news and other similar benefits, and to contact me within the scope of this process, either through my membership application on canzerjewellery.com or by sharing the confirmation code sent to my mobile phone with the store representative in the stores again electronically.

I understand that I can withdraw my consent at any time by contacting CANZER Jewellery & Atelier at Phone: +90 533 404 79 09

E-Mail: Canzer.gold@gmail.com

​

​